Important: By using pkuk.bet, you are considered to have read and accepted this Privacy Policy. We take your privacy seriously and are fully committed to keeping your information safe.
1 What Information We Collect
We collect several types of information when you open an account and use our services at pkuk. Without this data, we would be unable to provide a safe and quality experience. pkuk collects only what is necessary — nothing more.
| Data Type |
Example |
When It Is Collected |
| Identity
Information |
Name, Date of Birth, Gender |
At Registration |
| Contact Information |
Email, phone number |
At Registration |
| Address Details |
District, Division, Country |
During KYC Verification |
| Identity Documents |
NID, Passport Number |
During KYC Verification |
| Payment Details |
BKash/Nagad Number |
Deposit/Withdrawal |
| Device Information |
IP address, browser, OS |
During Site Use |
| Activity Information |
Betting History, Login Logs |
While using the service |
We never store your full bank card number or PIN. Payment details are used solely for transaction verification and are kept in encrypted form.
2 Purpose of Data Collection
Pkuk has specific reasons for collecting your personal information. We believe in being fully transparent with users about the purpose behind any data collection.
- Account Management: Basic information is required to create, manage, and secure your pkuk account. Without accurate details, we cannot guarantee account security.
- Identity Verification: Under the terms of its international gaming license, pkuk is required to verify the identity of every user. This helps prevent money laundering and fraud.
- Payment Processing: Payment information is required to process deposits and withdrawals securely. pkuk never uses your payment details for any other purpose.
- Customer Support: To resolve your issues or questions quickly, our support team may access your account information. This is solely for the purpose of improving our service.
- Legal Obligations: pkuk may be required to share certain information in response to lawful requests from relevant authorities. This is part of international gaming regulations.
- Service Improvement: User experience data is analyzed to improve the pkuk platform. All such analysis is carried out anonymously.
- Promotional Communications: With your consent, pkuk may send you messages about bonuses and offers. You can withdraw this consent at any time.
- Security Monitoring: Automated systems are in place to detect suspicious activity, helping prevent fraud and unauthorized account access.
3 Data Sharing Policy
Pkuk takes the utmost care to protect the privacy of your personal information. We never sell your data. However, there are limited circumstances under which information may be shared.
pkuk's Commitment: Your personal data is never sold or rented to any advertiser, marketing company, or other third party.
- Payment Partners: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions. These partners operate under their own privacy policies.
- Law Enforcement Agencies: Information may be disclosed to government authorities under a court order or legal obligation.
- Gaming Licensing Authority: Certain information is shared during routine audits conducted by pkuk's licensing authority.
- Technology Service Provider: A number of trusted technology partners support the operation of the pkuk platform. All are bound by strict confidentiality agreements.
Outside of the above circumstances, pkuk will never share your information with any third party. Where possible, you will be notified before any data is shared.
4 Cookies & Tracking Technologies
Pkuk uses cookies and similar tracking technologies on its website to make your browsing experience smoother and more personalized.
- Essential Cookies: These cookies are essential for the website to function properly. They cover login sessions, security tokens, and similar functions. They cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language settings and display options.
- Analytics Cookies: Anonymous data is collected to understand which parts of the pkuk platform are used most. This helps us improve our services.
- Marketing Cookies: These cookies are only used with your consent. If you do not consent, pkuk will not use marketing cookies.
Cookie Controls: You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the site.
5 Data Security Measures
Pkuk uses industry-leading technology to protect your privacy. Our security operates across multiple layers, so if one layer is ever compromised, your data remains safe.
- 256-bit SSL/TLS Encryption: All communication between your browser and pkuk servers is encrypted — from passwords to payment details, everything is protected.
- Firewall & DDoS Protection: pkuk's servers are protected by enterprise-grade firewalls. Cyber attacks and unauthorized access attempts are blocked automatically.
- Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account. With 2FA enabled, your account stays protected even if your password is compromised.
- Regular Security Audits: Independent cybersecurity experts regularly audit pkuk's systems. Any vulnerabilities identified are addressed promptly.
- Restricted Access Policy: pkuk staff can only access the information required for their specific role. All access is logged and recorded.
- Data Backup: Your data is regularly backed up to secure storage. Even in the event of a technical issue, there is no risk of data loss.
6 Data Retention Periods
Pkuk does not retain your information indefinitely. A specific retention period is defined for each category of data.
- While Your Account Is Active: Basic identity information is retained for as long as your account remains active.
- After Account Closure: Certain information is typically retained for up to 5 years to meet legal requirements.
- Transaction Information: Financial transaction records may be retained for up to 7 years for regular auditing and legal compliance purposes.
- Cookie Data: Session cookies are deleted as soon as you close your browser. Persistent cookies typically expire within 1 to 2 years.
- Marketing Information: If you request to stop receiving marketing messages, you will be removed from the list within 30 days.
Once the retention period ends, data is securely deleted or anonymized. Deleted data cannot be recovered.
7 Your Rights
Pkuk believes every user should have full control over their own data. We provide you with the following rights.
- Right to Access: You have the right to know what information pkuk holds about you. The information will be provided within 30 days of your request.
- Right to Rectification: If any of your information is incorrect, you may request a correction. pkuk will make the update as soon as possible.
- Right to Erasure: In certain cases, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
- Right to Opt Out of Marketing: To stop receiving promotional messages from pkuk at any time, click the unsubscribe link at the bottom of any email or contact our support team.
- Right to Complain: If you have any concerns about our Privacy Policy, please contact us directly at support@pkuk.bet.
To exercise any of your rights support@pkuk.betPlease email us with "Privacy Request" in the subject line.
8 Minor Protection
Pkuk strictly refrains from providing services to anyone under the age of 18. Special measures are in place to protect the privacy of minors.
- Pkuk does not knowingly collect or store personal data from minors.
- Age verification is mandatory at the point of registration.
- If a minor has accidentally created an account and we become aware of it, the account will be closed immediately and all stored data will be deleted.
- If parents believe their child is using pkuk, please contact us at support@pkuk.bet. We will take immediate action.
9 Privacy Policy Updates
Pkuk may update this Privacy Policy from time to time. Changes may be driven by new legislation, technological developments, or updates to our services.
- For significant changes, we will notify you by email or through a notice on the platform.
- The date of any changes will be noted at the top of the page under the "Last Updated" section.
- Continued use of pkuk after any changes takes effect will be considered acceptance of the updated policy.
- If you object to any changes to this policy, you may request to close your account.
We always aim to write our Privacy Policy in clear, easy-to-understand language. If any section is unclear, our support team is happy to help.
10 Contact Us
For any questions, concerns, or requests regarding our Privacy Policy, please reach out to pkuk's dedicated privacy team.
- Email: support@pkuk.bet
- Subject: Enter "Privacy Request"
- Response Time: We typically respond within 2–3 business days
Your privacy is not just a policy to us — it is a core value at pkuk. We are always here for you.